Thank you for shopping at Supremacy Store. We stand behind the quality of our e-scooter parts and upgrades. If you run into an issue with your order, please review our return guidelines below.

1. Defective or Unusable Products (15-Day Warranty)

We offer a 15-day warranty on all defective or non-working items from the date of delivery.

If your item arrives defective or unusable:

• Contact Us: Send an email to essupremacy.help@gmail.com within 15 days of receiving your package.
• Provide Proof: Include your order number along with clear photos or video clips showing the product is defective or unusable.
• Resolution: Once our team verifies the issue via your media proof, we will process a replacement or issue a refund.

2. Standard Returns & Change of Mind (14-Day Window)

If you no longer need or want the item, but it is fully functional and undamaged:

• Return Window: You may return the item within 14 days of delivery.
• Item Condition: The product must be unused, undamaged, and in its original condition and packaging.
• Shipping Fees: You (the customer) are responsible for paying all return shipping costs. Shipping charges are non-refundable.

3. How to Initiate a Return

1. Send an email to essupremacy.help@gmail.com with your Order Number and the reason for your return.
2. If the item is defective, attach video/photo evidence.
3. If returning a functional item under the 14-day window, our support team will reply with the return shipping address and further instructions.

Please do not send items back without contacting us first via email.

4. Refund Processing

Once your return or proof of defect is received and inspected, we will notify you of the approval status. Approved refunds will be credited back to your original method of payment within standard bank processing times.